We gladly accept returns on all eligible products (see below). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 20% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.

Eligible Products:

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In original, factory condition (unaltered, unworn, undamaged, in the original netting, and with tags attached) and in original packaging.

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Odor-Free (Any odors on the product will render the product ineligible for exchange)

Ineligible Products:

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Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders.

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ALL CLEARANCE ITEMS

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Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.

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Products teased/feathered are considered used/damaged and will be ineligible.

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Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.

Return Period

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US Continental Return for refund within: 10 calendar days

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International and military installation Return for refund within: 15 calendar days

If customer refuses package(s) or the package(s) is returned due to a failed delivery, we will charge a 20% restocking fee to recover return shipping costs.

If your product is ineligible for exchange or return, we will email you the option of:

Returning the item(s) to you at your cost

Ineligible item(s) will be automatically disposed of, 30 days after receipt.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
Note: Customer is solely responsible for shipping any Returned product to Beautyofnewyork.com. We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Sale of "clearance item" or "buy one get one free items" will be final sale. There will be no refund or store credit for clearance or buy one get one free items.

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